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Customer checklist

When you order an interpretation

  • The easiest way to book an interpreter, is to use our data protected booking form.
  • Besides basic information, it is good to mention special features of the interpretation circumstances, if any (e.g. home visit, topic of the interpretation, if the interpreter is required to anticipate somehow etc.).
  • You can also book an interpreter by phone 044 088 8802 or by e-mail tilaukset@tulkkaus-astera.com.

During interpretation

  • The interpreter interprets always using 1. person in singular, so the interpreted parties can communicate as smoothly as possible.
  • The interpreter interprets only the mutual conversation and does not add or remove anything.
  • The interpreter is always neutral and never expresses his/her personal opinions.
  • The interpreter always informs about his/her possible disqualification, due to interpretation circumstances, immediately after realizing it (e.g. kinship, friendship, debtor-creditor relationship, or disputes).
  • The interpreter is tied by professional secrecy. The interpreter obeys the ethical codes of community interpreters.

When you order a translation

  • Do you want the whole text or just a part of it to be translated?
  • Will the legends be also translated, if any?
  • Which type of a text is it? (a document, info bulletin, sales brochure or something else). Do you need an authorized translation?
  • Usually a stamp of an authorized translator is required in documents, presented to the authorities. More information about authorized translations here. What is the requested translation schedule?
  • Instead of Pdf-file the translation material should be in a ductile form (InDesign, Word, etc.), in order to make it easier for our translators to work with the file.

Booking and cancellation terms and conditions

  • More about our booking and cancellation terms and conditions